Care Home Laundry — Service, Repair & Compliance

When the laundry stops, a care home stops.

Residents need clean linen. Staff need clean uniforms. Infection control depends on machines running at the right temperatures. We service, repair and maintain commercial laundry equipment for care homes across the East Midlands — and we leave you with the records CQC will ask for.

The reality of care home laundry

Many care homes operate just one or two commercial machines for the whole site. When one goes down, the linen backlog builds within hours. Within a day you're short of clean sheets, staff are improvising, and you're worrying about how it'll look on the next CQC visit.

The risk isn't just inconvenience.If your washer can't reliably hit 71°C for 3 minutes (or 65°C for 10), you're not meeting HTM 01-04 — the thermal disinfection standard CQC inspectors check. A machine that looks fine can still be failing the spec if the heating element has scaled up or the sensor has drifted.

Most of our care home work falls into one of three categories: planned service contracts that prevent breakdowns before they happen, emergency callouts when a machine has stopped, and compliance verification — confirming with a calibrated thermometer that your equipment is actually meeting HTM 01-04 during a real cycle.

What we do for care homes

Planned Service Contracts

• Annual or twice-yearly preventative maintenance

• Temperature verification to HTM 01-04

• Heating element descaling, sensor calibration

• Priority callout response within the contract

• Service records you can show CQC at your next inspection

When Things Break

• Emergency callouts and scheduled repair

• Gas safety inspections on gas-fired equipment (Gas Safe Registered)

• WRAS-compliant water connection checks

• Replacement equipment supply and installation when a machine reaches end of life

• Removal and safe disposal of old equipment

The compliance picture: HTM 01-04 in plain English

What HTM 01-04 actually requires

Thermal disinfection at71°C for not less than 3 minutes, or65°C for 10 minutes. Plus physical separation of clean and dirty linen, sluice handling for infected linen, and a documented audit trail.

A commercial washer is the only realistic way to meet it. Domestic machines don't reliably hold the temperatures under load, and CQC inspectors know this.

Our service visits include a calibrated temperature check during a full cycle, so you can prove the machine is actually doing what the label says. That evidence sits in your laundry file and answers the inspector's question before they ask it.

ESPO Public sector or local authority owned? We're an ESPO framework supplier — your procurement team can engage us directly without running a separate tender.

Why care homes work with us

• Miele Approved Partner

• ESPO Framework Supplier

• ISO 9001 Registered

• Gas Safe Registered

• CHAS Accredited

• Safe Contractor

We're based in Syston, Leicestershire and cover the East Midlands — Leicestershire, Nottinghamshire, Derbyshire, Northamptonshire and Lincolnshire. We work directly with registered managers and operations leads; you talk to the same engineer, not a call centre.

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