NHS & Healthcare Laundry — Service, Repair & HTM 01-04 Compliance

Healthcare laundry can't wait. Neither should your engineer.

When laundry equipment breaks down on a healthcare site, infection control stops being theoretical. We service, repair and maintain commercial laundry equipment for NHS trusts, GP practices and healthcare sites across the East Midlands — and we document everything your inspectors need to see.

The stakes in a healthcare setting

Healthcare laundry isn't just an operational task — it's a clinical one. Used linen from patient areas is a category of clinical risk. It needs to be handled, washed and stored in a way that prevents cross-contamination, and the equipment doing the washing needs to be proven to reach the temperatures that thermal disinfection requires.

A machine that looks like it's working may not be meeting the standard.Heating elements scale up over time. Sensors drift. A machine running a 60°C cycle may not be sustaining that temperature under load for the duration HTM 01-04 requires. Without a calibrated temperature check during a real cycle, you don't actually know.

Our work for healthcare sites covers planned service contracts that keep equipment running, emergency callouts when something breaks, and compliance verification — using a calibrated thermometer during a live cycle to confirm your machines are meeting the thermal disinfection standard.

What we do for healthcare sites

Planned Service Contracts

• Annual or twice-yearly preventative maintenance

• Calibrated temperature verification to HTM 01-04

• Heating element descaling and sensor calibration

• Priority callout response within the contract

• Service records suitable for CQC inspection and internal clinical governance audits

When Things Break

• Emergency callouts and scheduled repair

• Gas safety inspections on gas-fired equipment (Gas Safe Registered)

• WRAS-compliant water connection checks

• Replacement equipment supply and installation when a machine reaches end of life

• Removal and safe disposal of old equipment

HTM 01-04 in a healthcare context

What the standard requires

HTM 01-04 is the NHS guidance that sets out the requirements for laundry in healthcare settings. It specifies thermal disinfection at71°C for not less than 3 minutes, or65°C for 10 minutes, along with physical separation of clean and dirty linen, and a documented audit trail.

Our service visits include a calibrated temperature check during a full wash cycle so you have documented proof the machine is meeting the standard — not just an assumption based on the dial setting.

That documentation sits in your laundry records and gives your infection control lead and your inspectors a clear evidence base when they ask how you're meeting the guidance.

ESPO NHS trust or primary care estates team? We're an ESPO framework supplier — your procurement team can engage us directly without running a separate tender process.

Why healthcare sites work with us

• Miele Approved Partner

• ESPO Framework Supplier

• ISO 9001 Registered

• Gas Safe Registered

• CHAS Accredited

• Safe Contractor

We're based in Syston, Leicestershire and cover the East Midlands — Leicestershire, Nottinghamshire, Derbyshire, Northamptonshire and Lincolnshire. You talk to the same engineer who knows your site, not a call centre routing you somewhere new every time.

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